Frequently Asked Questions
How do I check the status of my order?
How do I make changes to my order?
Does Epic Sports offer Team/Bulk Discounts?
When do you ship out my order?
How do I get my tracking number for an order?
What do I do if I think an item is missing from my shipment?
What is the Epic Sports Return Policy?
What is the lost package claims process?
Do you ship to freight forwarders or parcel pickup locations?
Do you accept international credit cards?
Do you accept Visa Gift Cards?
Why was my refund amount different than my order amount?
What are the gift certificate terms and conditions?
How can I see the number of available Gold Points I have?
How are Epic Gold Points calculated?
Can Epic Gold Points from multiple accounts be combined?
The item I purchased is now priced lower. Can I get a refund or credit of the difference?
Why does my youth hoodie not have drawstrings?
What is the Colorado Retail Delivery Fee?
How do I select the correct size of soccer net for my goal?
How do I check the status of my order?
You may check the status of a single order using the Order Status page.
You may view the status of all of your orders by logging into My Account.
OR...
Stay even more connected by signing up for EPIC SPORTS text alerts. It's easy and at your fingertips!
Text EPIC to 56264 and receive:
Order Status Updates
Alerts
AND MORE!
The number of messages received per month will vary per transaction. Message & Data rates may apply.
To opt out, text STOP to 56264. Text HELP to 56264 for help or more info.
Subscribe Today!
Visit http://www.epicsports.com/sms.html for full Terms & Conditions.
If you need further assistance, please contact Customer Service.
How do I make changes to my order?
You may or may not be able to make changes to your order, depending upon where it is in the process. All changes must be made before it has reached the point where the warehouse is unable to modify or cancel your shipment. If it is after normal business hours we recommend logging into My Account and placing your order On Hold, and then contacting us during normal business hours with your change request. If you need further assistance, please contact Customer Service.
For security reasons, we are unable to view your current password. If you have forgotten your password, you can have a personalized link sent to you via email which will assist you in creating a new one. This will allow you to securely change your password.
If you would like to reset your password, click this link to have instructions emailed to you. If you need further assistance, please contact Customer Service.
Does Epic Sports offer Team/Bulk Discounts?
Epic Sports believes that everyone should get the best prices, not just those who buy in large quantities. We strive to keep our everyday prices, on a single unit basis, lower than our competition's best team discount price. That way, everyone gets the best deal, not just the big guys.
If you compare our prices with other retailers, you'll find that our prices are usually the lowest and the best part is that you don’t even have to haggle to get them.
When do you ship out my order?
Most in-stock items usually ship out within 1 to 2 business days. Some items require 3 to 5 business days for processing. This is in addition to your selected method of shipping.
NOTE: We make every effort to expedite overnight and two day air shipments, however, the standard processing time usually applies to these items as well.
How do I get my tracking number for an order?
Most orders will be followed up with an email notification, including the tracking number, once the item has been shipped. Please allow the standard processing time before inquiring about the status of an order. If you do not receive your tracking number within 5 to 7 business days, you can contact Customer Service.
What do I do if I think an item is missing from my shipment?
In an effort to deliver your order quickly, your packages may arrive in separate shipments, from different locations.
Check any tracking information you have received to make sure that you've received a box for each tracking number.
If you still can't find your item, please contact Customer Service.
Any order which UPS (or any other chosen delivery method) shows as delivered and has not been reported undelivered by customer within 30 days from delivery date will be considered fully delivered and no refund, exchange, credit or replacement will be due and no recourse to the customer will be available.
Orders over 90 days old (excluding items in warranty), without notice from customer of any problems including but not limited to: missing items, non-delivered items or missing orders will be considered complete and no refund, exchange, credit or replacement will be due and no recourse to the customer will be available.
What is the lost package claims process?
After reporting a package as lost we must wait approximately 7-10 business days for a response from UPS.
Economy shipping is delivered by the US Postal Service (USPS). Please ensure your shipping address has a mail receptacle. This is a non-guaranteed delivery and may take up to 6 days longer than the estimated date.
Do you ship to freight forwarders or parcel pickup locations?
Unfortunately due to recurrent fraud we are unable to ship to freight forwarders or parcel pickup locations.
Due to taxes, duties, and customs - we only ship to Canada and within the USA.
Do you accept international credit cards?
We only accept credit cards with a Canadian or US billing address.
Do you accept Visa Gift Cards?
We only accept credit cards with a Canadian or US billing address. We do not accept Visa Gift Cards because they cannot be verified against a physical address.
Yes!
Why was my refund amount different than my order amount?
- For Canadian customers, the exchange rate can vary between the date of purchase and the date of refund. This may result in a refund amount that is higher or lower than the amount originally charged.
What are the gift certificate terms and conditions?
- Gift certificates cannot be redeemed for cash, cannot be used or redeemed towards previous purchases, cannot be resold, and are not refundable. All gift certificate sales are final.
- Gift certificates are not transferable.
- Epic Sports is not responsible for lost or stolen gift certificate codes.
- Any purchase exceeding the value of a gift certificate requires the use of a valid credit card to complete the transaction.
- If a purchase is refunded any redeemed gift certificate(s) are reloaded up to their initial balances before any other transactions are credited.
- If a gift certificate balance is not used in full the remaining balance may be used on a future purchase using the same gift certificate code.
- Gift certificates are delivered electronically and are not a physical item.
- Gift certificates are in U.S. dollars.
- Please allow 24 to 48 hours for processing before the purchased gift certificate codes may be redeemed.
How can I see the number of available Gold Points I have?
Your Gold Points are visible online when you login to your account. You can also add items to your cart and it will show you any Gold Points available upon checkout.
How are Epic Gold Points calculated?Sorry, but Gold Point are designed to be used on the account they were awarded.
The item I purchased is now priced lower. Can I get a refund or credit of the difference?
Sorry, but our prices may vary daily without prior notification. Regretfully, no price difference will be credited or refunded.
Closeouts are items that the manufacturer has discontinued and does not plan to manufacture again. Naturally, quantities are limited and are never guaranteed. If you place an order for a closeout item that ends up being out of stock, we will refund you your purchase price, but no substitute items or exchanges will be available.
Our warehouse is over 5 acres large and we stock a vast quantity of products. However, there are times that your order will ship to you directly from the manufacturer.
Even though our warehouse and the warehouses of our manufacturers are very automated, there are times that inventory levels will be incorrect and we won't know this until your order is actually attempted to be filled by warehouse personnel.
Just like when you've called a store and asked if they have a certain item, only to drive there and find that it's not in stock. This happens when someone removes items without changing inventory levels in the computer, which can result from theft, damage, dyslexia, or just an honest mistake.
Sometimes items will be on backorder or discontinued and manufacturers forget to notify their retailers. This is only discovered after a customer orders that item and the warehouse personnel can't find it.
We do our best to provide all of the items you order, but there are times that we simply can't. When this happens we'll naturally refund you the purchase price of the unavailable items and if possible help you select an alternative item.
Why does my youth hoodie not have drawstrings?
The CPSC has determined drawstrings on hoodies to be a strangulation hazard: Drawstrings in Children's Upper Outerwear
What is the Colorado Retail Delivery Fee?
Effective July 1, 2022, Colorado imposes a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. Epic Sports is required to collect this fee, currently 27 cents, and remit it to the State of Colorado of your behalf.
Read more about this fee on the Colorado Department of Revenue website.
How do I select the correct size of soccer net for my goal?
Soccer nets are usually sized one of two ways:
| Example A ("with depth"): 8' x 24' x 4' x 10' | Example B ("without depth"): 8' x 24' x 0' x 10' |
 |  |
- The 1st number (8) is the height of the goal opening, from the ground to the top of the inside of the goal.
- The 2nd number (24) is the total width of the goal opening, from side to side.
- The 3rd number (4 or 0) is the "depth" of the goal top, measured from the top/front of the goal to the top/back of the goal. Some goals do not have a depth measurement.
- The 4th number (10) is the "base" of the goal, measured from the bottom/front of the goal to the bottom/back of the goal.
Some manufacturers (for example, Champion Sports) reverse the first two measurements of their net sizes so the examples above using their sizing would be 24' x 8' x 4' x 10' and 24' x 8' x 0' x 10', respectively. Nets sized in this manner can usually be discerned by knowing a net or goal is not going to be 24' tall.
No Refunds, No Exchanges, No Credits, No RA's, No Warranty, without PROOF OF PURCHASE.
*** We reserve the right to refuse service to anyone. ***
Your Privacy Choices